TRANSPARENCY & REFERRALS
How Our Referral Helpline Works
What happens when you call, who answers, and what the helpline can and cannot do.
Important disclosure
TriCareRehabs.com is an independent referral and helpline service, not a treatment provider. Calls are answered by South Shores Recovery, a treatment provider. Coverage, costs, authorization, admission, and placement are not guaranteed.
What happens when you call
- Discuss your general needs. A referral representative can discuss potential treatment-provider options and general questions about verifying benefits.
- Verify with the insurer and provider. TRICARE determines benefits and plan requirements. A licensed treatment provider determines clinical fit, level of care, and admission.
- Choose whether to continue. You are not required to use a referred provider and may research alternatives through official TRICARE tools.
What the helpline does not do
- Provide emergency response, medical advice, diagnosis, or treatment.
- Guarantee insurance coverage, member costs, authorization, admission, or placement.
- Guarantee that a provider is available or clinically appropriate.
- Replace official TRICARE support or an evaluation by a licensed clinician.
Who answers
Calls to 855-720-0540 are answered by South Shores Recovery, a treatment provider. The answering representative may discuss South Shores Recovery and other potential provider options.
Emergency and crisis support
Call 911 for an immediate emergency. Call or text 988 for crisis support. Veterans and service members may call 988 and press 1 or text 838255.
INDEPENDENT REFERRAL HELPLINE
Discuss TRICARE Treatment-Provider Options
Benefits, costs, authorization, admission, availability, and placement vary and are not guaranteed.
855-720-0540